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POLICIES AND PROCEDURES

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SCHEDULING

You are required to communicate your preferred schedule at the beginning of each month. You MUST commit to set schedule and then make changes periodically from that. Most class locations are only offered at specific times and days so your options are limited. Other locations may offer several time and day combinations making your scheduling more flexible. If you need more flexibility please let your trainer know your situation so we can accommodate your needs. Communication and schedule changes must be in writing via email, rsvp a Facebook event, text message to your trainer, or a phone call.
INITIALS *

ATTENDANCE

In order to get the best results from our program attendance is a must. If you do not work the program the way we lay it out the results you receive will be less than desired.

The classes will be conducted, 'RAIN or SHINE,' and it's up to the trainer to communicate if the conditions are too bad for an effective workout. If the trainer cancels the class due to rain in a specific class location, that session needs to be made up in another location that given month (UNLIMITED packages do not apply to this)

NO CREDITS will be issued for the following month. As you will see below, if you choose not to participate and are unable to make the class up it will reflect as a 'Loss.' This goes for 'Daily Deal' Participants as well. If you RSVP you are attending and no show the class, you will receive a punch on your card for the missed class(es). 24 HOUR NOTICE IS REQUIRED....NO EXCEPTIONS!
INITIALS *

MAKE-UP CLASS POLICY

If you have to miss a class for any reason, you MUST communicate this prior to the start of the class via email, text, or phone. Communication after the class, or during the class is not acceptable and will reflect as a 'Loss of Session.' Makeup's and class credits are ultimately decided upon by the trainer for that location. Failure to show at your scheduled class time is a 'No Show' and is a total 'Loss of Session.' If you are granted a makeup session, you have 'One Week' to make up that class (you miss Monday's class, you have until next Monday to make that class up). Any medical excuses need to be followed up with a Doctors note. There will be NO carry over credits to the next month (or year) unless your trainer specifically stated he/she was giving you a credit for next month. Lastly, there will be NO transfer of credits to another participant.

There will be NO makeup classes for any 'UNLIMITED PACKAGES'
INITIALS *

TARDINESS

Lateness to class is frowned upon and will ultimately effect your workout and goals. If you are late and class is in session, please make your entrance into the class quiet, without disturbing others. If you are unsure what the workout is for the day get next to someone who was present for the workout discussion/description and follow along until you have an opportunity to ask questions. The trainer WILL NOT stop the class to introduce the exercises and workout to you. This takes away from the class time and the participants that arrived on time.
INITIALS *

BILLING AND PAYMENTS

We accept Credit Cards (Amex/MC/Visa), Checks, and Cash. Payments MUST be made prior to the start date of the boot camp or before the first class you are attending. The only authorized Wired Staff Members to initiate deals, discounted packages are Bryan Schuler-Owner, and Amber Gonzalez-Senior Trainer. Anything discussed with any other staff member is void unless approved in writing or verbally in person by the two mentioned parties.

During busy seasons we need to know who is participating in class to avoid over flow. If you are paying by cash or check, PLEASE SECURE THE NEXT MONTHS DUES ON THE LAST DAY OF THE CURRENT MONTH YOU ARE ATTENDING. **Regardless if you have credits or will be out for the first or first few classes. We will close classes if it reaches max levels and if your funds are not in you may have to sit out for that month.

CC POLICY: If you are paying by credit card please contact us to make arrangements. Any changes to your package need to be submitted in writing before billing is executed by the first of the month. There will be no refunds unless these procedures are followed. Billing is executed on/before the first of the month (if a Holiday falls around the first Credit Card billing may be executed before the holiday). Please notify the Wired Fitness Staff if you have planned excuses so they can be subtracted from your monthly billing.

CANCELLATIONS: If you are on a discounted-term package, you must provide 30-days notice of your cancellation in writing via email. We will NOT accept verbal cancellations in person or via the phone. Your cancellation will need to be followed by a legitimate excuse from a Medical professional excluding you due to medical conditions, or an injury preventing you from attending a class even with modifications. It is ultimately up the trainer and the Wired Fitness Staff for approval. If you are granted cancellation you will be required to pay the difference for the time attended during your term, based on the regular pricing, in addition to the $55 cancellation fee.

REFUNDS: If, after registering, you find you are unable to attend your scheduled camp due to circumstances beyond your control, we can offer you a refund if you notify us prior to your session start date; however, you will be charged a $55.00 cancellation fee. If we are notified after your session begins, we can only provide you a credit toward another boot camp. Credits and refunds are considered by request only and granted solely on our approval case-by-case. Credits are nontransferable. There are no cash refunds. This is a nonnegotiable policy.

There is a $30 service charge for returned checks.

GIFT CERTIFICATES + CERTIFICATE DEALS: If you received a gift certificate from Wired Fitness directly contact us on how to redeem it for your package. If you recieved a gift certificate from one of our partners at a discounted 'deal price' these certificates cannot be combined with any other discount offer. They will be applied to our 'PUNCH-CARD PACKAGES,' or our single drop-in class rate ($25 Value). All other programs at Wired Fitness are discounted off of these initial price points and cannot be combined with any other discounts. Contact a Wired Fitness Staff member for further details.
INITIALS *

COMMENTS

ANY ADDITIONAL COMMENTS, QUESTIONS YOU WOULD LIKE ADDRESSED PLEASE COMMUNICATE THEM HERE.


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